Terms of
Service

Transparency is at the root of everything we do. We've outlined our policies to ensure your botanical experience with Bloom & Petal Co. is as seamless as a fresh bloom.

Read Policies

1. Freshness & Perishables

Ever wondered why we're so obsessed with stems? Flowers are living art. Because they're perishable, our return policy is a bit different from your typical tech gadget.

We guarantee freshness for 48 hours. If your arrangement doesn't meet our high standards upon delivery, reach out at [email protected] within 24 hours. We'll make it right. It's that simple.

2. Delivery & Timelines

Toronto traffic is legendary, but our couriers are faster. Our delivery window typically spans from 9 AM to 6 PM. Can't wait? Choose our 'Priority Petal' service during checkout.

If the recipient isn't home, we'll look for a secure spot or a friendly neighbor. We won't leave flowers in extreme weather – nobody likes a frozen peony or a wilted lily.

3. The Art of Substitution

Nature doesn't always follow a schedule. Occasionally, a specific bloom might be unavailable due to seasonal shifts. Don't worry, our lead designers will swap it for something equally stunning.

We always maintain the style, theme, and value of your order. It's our promise of botanical integrity.

Customer Trust

Don't just take our word for it. Here's what the community thinks about our service and transparency.

Antonys M.

"Fastest delivery in Toronto. These guys really care about their flowers."

Renjini Balsam

Event Planner

"We chose Bloom & Petal Co. for our gala last year. Why? Because their substitution policy is the most fair in the industry. They always deliver value even when seasons shift."

Tazim Costante